Perspectives in human communication and library reference services

Abstract

Effective communication though at times tends to be far-fetched given the seemingly complex inter-play of some factors. However, it can be attained in a typical library reference situation. For instance, from the moment a message is conceived, passed across and well received with little or no interference or distortion, effective communication would have taken place. This paper discusses related issues in the light of conceptual framework of communication. It discusses related studies, communication elements, factors to effective communication and other prevailing issues within the perspective of reference and information services. Barriers to effective communication in relation to library services are mentioned including suggestions to alleviating such situations.