Impact of AI Literacy Training on Service Delivery of Library Professionals in Universities in Edo State AI Knowledge and AI Attitude of Office Managers in Selected Universities in Ogun State, Nigeria

Abstract

This study investigated the influence of AI Literacy Training on Service Delivery of Library professionals in Universities in Edo State, examining available training programmes, service delivery application, implementation challenges and their relationship. Using descriptive survey research design with total enumeration sampling, data were collected from all library professionals in university libraries in Edo State. Results showed moderate availability of AI literacy training programmes (grand mean=2.58), with formal workshops and webinars most accessible, while specialised training opportunities were limited. Application of AI literacy to service delivery showed concerning results (grand mean=1.98), with all measured areas below the criterion mean. Major challenges included poor internet connectivity (mean=3.42), inadequate funding (mean=3.38) and limited access to specialised training programmes (mean=3.34). Simple linear regression analysis revealed AI literacy training significantly predicted service delivery (R²= .147, F(1, 159) = 27.642, p< .001), explaining 14.7% of variance in service delivery outcomes. The low indicated AI literacy training accounts for moderate portion of service delivery variance. The study recommends comprehensive AI literacy policy frameworks, increased infrastructure investment, context-specific solutions, supportive policy environments and collaborative learning communities to enhance AI integration in library services.