AI Knowledge and AI Attitude of Office Managers in Selected Universities in Ogun State, Nigeria

Abstract

Artificial Intelligence (AI) is redefining the rules of organizational competitiveness. Office managers, whose productivity directly impact on the performance of executives and indirectly on organizational performance cannot afford to ignore the potentials of these disruptive technologies. Knowledge and attitude are key determinants of the use of new technologies hence, the study investigated office managers’ knowledge of AI tools and attitude towards the use of artificial intelligence in their professional activities. The survey was conducted among 219 office managers in two universities in Ogun State. A sample size of 142 was determined using the Taro Yamane’s formula. Stratified random sampling technique was used to enlist the participants. Data was collected with a structured questionnaire constructed by the researchers and were analyzed using descriptive statistics, simple linear regression and independent samples T-test. The findings showed that AI knowledge had significant influence on AI attitude but gender played no significant role in AI knowledge and AI attitude of the participants. The study recommends among other things that, office managers should be proactive in acquiring knowledge and skills about AI applications that are relevant to all aspects of their jobs to secure their relevance and productivity in the workplace.